FAQs
Ordering
STEP 1: Press product to see all items or you can just search for it.
STEP 2: After you find the design you want, choose your colour and pick the size.
STEP 3: Please confirm your item and size is right, and press buy now.
STEP 4: Fill in all the billing details and if you have notes, you can press notes to tell the seller.
STEP 5: Choose your payment method.
STEP 6: After checking all the orders and details are right you can proceed with pressing place order.
Tracking number will be updated via WhatsApp once your order has been confirmed.
You may check with our customer service on the status of your order. No change can be made to the delivery details once the items are processed/shipped.
Payment
Credit/Debit card, FPX, DuitNow QR and Paypal.
We don’t facilitate COD service.
Drop us a message through WhatsApp +60102002332 with your order, order ID and name, and we will generate an e-receipt that will be sent to you.
Shipping
We process all orders from Monday to Saturday except for festive and holidays.
Estimated delivery times: 2 to 4 working days
Estimated delivery times: 5 to 7 working days
All local delivery fees will be automatically calculated based on the parcel’s weight/dimension during checkout.
Tracking number will be sent via WhatsApp or email once your order has been confirmed.
Exchange
Product(s) can be returned for exchange, provide the product(s) returned in new and original condition. It must be unworn, unwashed, unaltered, with
the tag/label still attached and in the original packaging.
1. Online purchase – Exchange within 7 days of receiving the product(s) ordered from D’YANA website https://dyana.com.my/
2. Store purchase – Exchange within 7 days from the date of purchase of the product(s).
For size exchange requests, customers are responsible for both the re-delivery postage fee and the pickup fee.
For colour exchange requests, customers are responsible for both the re-delivery postage fee and the pickup fee.
For defective item exchange, the re-delivery postage fee and the return pickup fee are on us.
If the defective or incorrect items from us, D’YANA will cover all shipping costs, both for the return and the replacement shipment.
No refund is available.